Exchange and Returns Policy

Please call us before returning any items

We will happily accept returns within 7 days of receiving the piece if you change your mind as long as the items are returned in their original condition with tags and packaging intact. 
 
We will unfortunately be unable to accept returns that have signs of wear or have been damaged through wear or transit so please be mindful of makeup and hair products that may leave marks when trying your piece on. 

We take the upmost care when creating and sending your hat so we are unable to cover any damage that occurs in transit. We are also unable to cover any postage costs should you change your mind. Additional postage costs will be incurred if we send your item back to you if we found your item was  returned in a used condition.

We will also be unable to accept returns on custom made pieces so please be sure to work with us through the process so we can create that perfect hat.

Our pieces pass through several quality control checks so please contact us if you feel an item is faulty.

Exchanges are possible within 14 days of receiving an item. When the value of your new item is higher or lower than the original value the original credit card used to purchase the item will be used to settle the difference.

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Specialist in Bespoke Headpieces for  Racing, Bridal, Theatre and Casual wear.

All lovingly handmade in a Sunny Studio in Sydney or in a somewhat rainy studio in London 

by Milliner Genevieve Reynolds 

Sydney and London   |   info@genevieveren.com   |   0412 536 364 or 07307 796864

© 2019 by Genevieve Reynolds. Photography credits Grant Hamiliton